Privacy Policy

Mulsetu Agrotech Private Limited (“Mulsetu,” “we,” “our,” or “us”) operates the website mulsetu.com and provides technology, software development, AI automation, and related IT services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.

By accessing mulsetu.com or contacting us, you acknowledge that you have read and understood this policy. This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

We collect the following categories of information:

2.1 Information You Provide Directly

• Contact details: Name, email address, phone number, company name.
• Inquiry details: Messages, project requirements, and any other information submitted via our contact form.
• Business information: Industry, scale, and operational details shared during consultations.

2.2 Automatically Collected Information

• Usage data: Pages visited, time on site, referring URL, browser type, device type, and IP address.
• Cookies and similar technologies: Session cookies to maintain website functionality. We do not use third-party advertising cookies.

2.3 Information We Do Not Collect

We do not knowingly collect sensitive personal data such as financial account numbers, government identification numbers, biometric data, health information, or data from children under 18 years of age.

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services.
• To prepare and deliver project proposals, roadmaps, and service agreements.
• To communicate project updates, invoices, and support information.
• To improve our website, services, and user experience.
• To comply with applicable laws and legal obligations.
• To prevent fraud and ensure the security of our systems.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We process your personal data on the following lawful bases:

• Consent: When you submit a contact form or voluntarily share information.
• Contractual necessity: To fulfil service agreements with clients.
• Legitimate interest: To operate, improve, and secure our website and services.
• Legal obligation: Where processing is required by applicable Indian law.

We may share your information with:

• Service providers: Third-party vendors we use to operate our business (hosting, email delivery, analytics) who are contractually bound to process data only on our instructions.
• Professional advisors: Lawyers, accountants, or auditors where required.
• Legal authorities: Government or regulatory bodies when required by law, court order, or legal process.

All third parties are required to maintain appropriate security standards for your data.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Inquiry data from non-clients is retained for up to 12 months. Client project data is retained for the duration of the engagement and for a reasonable period thereafter for legal and business record-keeping purposes.

You may request deletion of your data at any time (see Section 9 — Your Rights).

We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These include encrypted communications (HTTPS), access controls, and secure data handling practices.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Our website uses essential session cookies required for basic website functionality. We do not use tracking cookies, third-party advertising cookies, or behavioural profiling cookies. You may configure your browser to refuse cookies; however, some features of the website may not function correctly without them.

Under applicable Indian law and in accordance with the DPDPA 2023, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, subject to our legal obligations.
• Right to withdraw consent: Withdraw consent for data processing at any time, without affecting prior processing.
• Right to nominate: Nominate an individual to exercise rights on your behalf in case of death or incapacity (as provided under DPDPA 2023).

To exercise any of these rights, contact us at founder@mulsetu.com. We will respond within 30 days.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer for addressing complaints and concerns regarding the processing of your personal data.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the revised policy.

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts of India.

For any questions, requests, or concerns regarding this Privacy Policy, please contact: