Refund and Cancellation Policy

Last updated: 2025

Mulsetu Agrotech Private Limited is committed to fair, transparent, and customer-friendly practices. This policy explains the conditions and process for cancellations and refunds on our platform.

Cancellations

• Cancellation requests can be made before order confirmation or dispatch, depending on the service.
• Once a trade is finalized or delivery initiated, cancellation may not be possible.
• Partner/vendor-specific terms may apply for certain categories.

Refunds

• Refunds are issued for eligible cancellations or failed/duplicate payments.
• Refunds are processed to the original payment method only.
• Processing time: typically 5–7 business days after approval; bank timelines may vary.
• Non-refundable charges (if any) will be clearly stated at the time of payment.

Exceptions

Custom, perishable, or time-bound orders may be non-cancellable and non-refundable unless mandated by law or platform policy.

How to Request

To request a cancellation or refund, email us with your order details, payment reference, and reason for the request. We will review and respond promptly.

Contact

Email: [email protected]